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Product FAQ

Desktop 3D Scanner FAQ

Date:2016-05-26   Reading:1894

1. Abnormal phenomenon of Scanner projector Abnormal phenomenon of Scanner projector

  • Scanner without light
  • Projector flashing and other non normal phenomenon
  • Scanner projects soft and blue light


2. Software Downloading and Setting Problem

  • Unable to log in to the site of www.3dker.com
  • Unable to register your scanner
  • No corresponding item, after registering successfully
  • Without a second screen, unable to set the screen resolution

 

3. Software opened, reminding of software or hardware error

  • Can’t open the software, software error
  • Scanner unconnected
  • Turntable uncontected
  • Software opened with blank interface

 

4. Problem with the using of software

  • Calibrating failed
  • Projector flashing and other non normal phenomenon
  • Scanner projects soft and blue light
  • Error when click the scanner button, while calibrating successfully
  • Without scanning
  • Bad output of scanning

 

Technical Support
Tel: +86-13738029764
Email: einscan_support@shining3d.com
QQ: EinScan-S: 843430988
Skype: einscan_support


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